Legal

• Acceptable Use Policy

  Use your eSIM lawfully and fairly.

• Accessibility Statement

  We aim at WCAG 2.2 level AA. This is where we are and what we know is outstanding.

• Cookie Policy

  Essential cookies by default, including one that credits the partner site that sent you. Analytics cookies only if you accept them. No advertising or retargeting cookies.

• Privacy Policy

  What data we collect, why, and your rights.

• Refund Policy

  30-day refund window before activation. Faulty eSIMs re-sent or refunded.

• Terms of Service

  The contract governing your purchase and use of Halo eSIMs.

Formal notices

Legal and formal notices to Halo eSIM Ltd should be sent to legal@haloesim.com, or by post to the registered office at 86-90 Paul Street, London, EC2A 4NE.

For help with an order or your eSIM, use the routes on the support page instead. This address is for formal correspondence only and is not monitored for support requests.