Support

Account & billing

• Check your remaining data How to check how much data you have left on your Halo eSIM using your device settings.
• Can I extend an Unlimited plan, or what happens when it ends? Unlimited plans cannot be topped up or extended. When the days run out, buy a new plan and install it before the current one expires.
• Refunds and cancellations Halo eSIM refund policy, how to request a refund, and what to expect during the refund process.
• Top up your Halo data plan How to add more data to your Halo eSIM when your current allowance runs low or runs out.
• Your receipt Where to find the receipt for a Halo order, what it shows, how to print or save it as a PDF, and whether we issue invoices.