Support
Troubleshooting
- What do I do if my eSIM isn't connecting? Troubleshoot connection issues with your Halo eSIM. Work through these checks to get your data working after arriving at your destination.
- If your eSIM shows No Service after landing Fix No Service errors on your Halo eSIM after arriving at your travel destination.
- What do I do if my eSIM won't install? Troubleshoot eSIM installation errors on iPhone, Samsung, Pixel, and other Android devices.
- If your eSIM has signal but no data Troubleshoot a Halo eSIM that shows signal bars but cannot load web pages or use apps.
- If you accidentally deleted your Halo eSIM What to do if you removed your Halo eSIM profile from your device, and how to reach the Halo team about it.
- APN settings for your Halo eSIM Check or set the APN on a Halo eSIM when you have signal but no data after landing, on iPhone and Android.
- If your order email has not arrived How long a Halo eSIM takes to arrive by email, where to look if it has not, and how to get a fresh link without waiting.
- Why has my Unlimited data slowed down? If your Halo Unlimited plan feels slow, you have likely used the day's full-speed amount. Your data is not cut off and full speed returns tomorrow.
- If your Halo eSIM has expired What happens when your Halo data plan expires and how to get a new plan for your next trip.
- If you purchased a plan for the wrong destination What to do if you bought a Halo data plan for the wrong destination, and when a full refund is available.