Support

Getting started

• Is my device compatible with Halo eSIM? Check whether your phone supports eSIM and confirm it is not carrier-locked before purchasing a Halo data plan.
• Countries and regions covered by Halo eSIM Check which countries and regions are covered by Halo eSIM data plans before you purchase.
• What does Unlimited mean on a Halo plan? How Halo Unlimited plans work: daily full-speed data, what happens after you use it, plan duration, hotspot, and how to get more coverage.
• How Halo data plans work Understand Halo data plan types, validity periods, data allowances, and what happens when your plan runs out.
• What happens after you pay What Halo does once your payment goes through, when your eSIM arrives, what is in the email, and what happens if setup fails.
• What is an eSIM? Learn what an eSIM is, how it differs from a physical SIM card, and why it is the best option for travel data.
• How to contact Halo support Reach Halo eSIM support by chat or email. Learn what information to include for the fastest response.
• Do you have an app? Halo is web-only. How to reach your eSIM portal, and how to add it to your home screen so it opens like anything else on your phone.
• Who you are buying from The company behind Halo eSIM, the details that appear on your receipt, and where to find our policies.