Getting started
- Is my device compatible with Halo eSIM? Check whether your phone supports eSIM and confirm it is not carrier-locked before purchasing a Halo data plan.
- Countries and regions covered by Halo eSIM Check which countries and regions are covered by Halo eSIM data plans before you purchase.
- What does Unlimited mean on a Halo plan? How Halo Unlimited plans work: daily full-speed data, what happens after you use it, plan duration, hotspot, and how to get more coverage.
- How Halo data plans work Understand Halo data plan types, validity periods, data allowances, and what happens when your plan runs out.
- What happens after you pay What Halo does once your payment goes through, when your eSIM arrives, what is in the email, and what happens if setup fails.
- What is an eSIM? Learn what an eSIM is, how it differs from a physical SIM card, and why it is the best option for travel data.
- How to contact Halo support Reach Halo eSIM support by chat or email. Learn what information to include for the fastest response.
- Do you have an app? Halo is web-only. How to reach your eSIM portal, and how to add it to your home screen so it opens like anything else on your phone.
- What Halo can and can't fix What the Halo team can sort out with you, what sits with your network, phone maker or home network, and where to find your plan's APN.
- Who you are buying from The company behind Halo eSIM, the details that appear on your receipt, and where to find our policies.