Support

Data & top-ups

• Choosing the right plan for your trip How to choose between regional and single-country eSIM plans, compare data allowances, and match plan duration to your trip length.
• How much data do I need? Estimate how much mobile data you need for your trip based on common activities like messaging, maps, social media, video calls, and streaming.
• When should I buy and install my eSIM? When to purchase your Halo eSIM, when to install it, and how activation works when you arrive at your destination.
• Can I share my data with other devices? How to use your Halo eSIM as a mobile hotspot to share your data connection with laptops, tablets, and other devices.
• How buying a Halo plan works What buying a Halo eSIM involves, whether you can buy from the chat, and why nothing is posted to you.
• How Halo pricing works How Halo eSIM pricing works: one-time purchase, no hidden fees, no subscriptions, and prices shown in your local currency.
• How you can pay The payment methods Halo eSIM accepts, how to use a discount code, the currency you are charged in, and what we do not take.